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Data Protection Policy

The protection of Personal and Non-Personal (Technical) data is recognised as being important and therefore will be managed, protected and secured. All personal data will be treated confidentially in accordance with the EU General Data Protection Regulation (EU 2016/679) under the control of Heritage Chimney Sweeping.

Data Security

Hard-copy data will always be secured within a locked environment, when in transit or storage, and access will be granted to authorised persons only. Electronic data will be stored on laptop hard drives, protected by password protection, the laptops also secured within a locked environment when in transit (in vehicle) or use (office location). Heritage Chimney Sweeping will ensure that it maintains appropriate and current software protection on all electronic devices that it utilises.


Authorised Persons and Data Sharing

Only persons authorised by James Holbrook - the proprietor of Heritage Chimney Sweeping  - will be granted access to data. James Holbrook will be the nominated individual responsible for data protection. Personal data may be shared with third party financial advisors and statutory bodies (HMRC) as part of the proof of invoicing and income required for accounts generation and tax audit purposes. Personal and technical data regarding services provided or appliance status data may be shared with the individual commissioning a service (landlord or agent) in the event that the resident is not the recognised owner or their authorised agent. It may also be shared with the Guild of Master Chimney Sweeps as part of its professional monitoring activities.


Data Retention and Deletion

Only the data necessary for the provision of the requested services and/or goods will be collected. It will be retained within the UK for the purposes of administering and managing customer and supplier accounts, and as required under statutory obligations. The data retention period will be determined by applicable legislation, specifically the requirement to provide evidence for tax audits 7 years after the end of the financial year to which the information applies. If not determined by legislation, data will be deleted 2 years after the end of the enquiry, service or goods provision to which it applies. Data will be securely destroyed after the end of the defined retention period.

Data Breach Monitoring

Under the GDPR there are strict requirements for the notification in the event of a data breach. If there are reasonable grounds to believe that any personal data has been lost, the applicable GDPR notifications will be made as required to the ICO and/or the individual data subject. Heritage Chimney Sweeping will act on any notification that personal data may have been breached, and separately, will undertake periodic reviews to ensure all hard-copy data remains secured.

Transparency of Data Processing and Data Subjects Rights

Under the GDPR all personal data should be processed lawfully, transparently and fairly. To ensure that data subjects are aware of their rights, Heritage Chimney Sweeping will provide individuals with Privacy Notices which set out what personal data is processed, for what purposes and why, and who it is shared with. In addition, they will be advised of their rights including their right to see, amend, and have erased their personal data. In support of this, individuals have the right to make a personal data Subject Access Request that will be responded to with one month as per the GDPR requirements. Where required, individual consent will be required for any activities that require consent, such as direct marketing for instance if undertaken.

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